[Remote/WFM] Remote/Hybrid - Customer Service Rep. Tampa, FL ONLY

We're searching for a qualified Remote/hybrid - Customer Service Rep. Tampa, FL ONLY (#TCC)! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary.

 

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About the position Inktel Contact Center Solutions is seeking Customer Service Representatives for a full-time position based in Tampa, FL. The role involves providing exceptional customer service through various communication channels, addressing customer inquiries, and promoting products. The ideal candidate will have a passion for helping others and a strong desire to resolve customer issues effectively. This position offers a hybrid work environment with training provided both virtually and on-site. Responsibilities • Communicate with customers in a proactive and professional manner across multiple communication channels. , • Respond to questions, provide information, and promote products while meeting or exceeding customer expectations. , • De-escalate customers who are upset with their experience and explore all options to satisfy their needs. , • Identify root causes of inquiries by asking probing questions to determine the best solution. , • Maintain required product knowledge to deliver best-in-class service. Requirements • 2 years of customer service experience in retail, hospitality, or call center environment. , • Excellent interpersonal, verbal, and written skills in both English and Spanish. , • Strong problem-solving skills and a 'can do' attitude. , • Proven record of great attendance. , • Ability to quickly navigate through multiple systems simultaneously. Nice-to-haves • Experience in sales or hospitality. , • Bilingual in English and Spanish. Benefits • Paid training , • Disability insurance , • Health insurance , • Dental insurance , • 401(k) , • Paid time off , • On-the-job training , • Work from home , • Vision insurance , • 401(k) matching , • Life insurance , • Referral program Apply Job!

 

Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.